Terms and Conditions

1. Promoter

Bioactive Natural Health Pty Ltd
ABN 13 616 037 677
56 Alderbury Street, Floreat WA 6014
Email: hello@heysister.com

2. Promotion Period

The promotion commences at 12:00pm AWST on Friday, 10 October 2025 and closes at 11:59pm AWST on Sunday, 20 October 2025 ("Promotion Period").

3. Eligibility

Entrants must be Australian residents who make a qualifying purchase during the Promotion Period. If you are under 18, you must have the consent of a parent or guardian to enter the competition. Prizes may be awarded to the parent or guardian on behalf of the minor.

Excluded from entry:

• Employees of the Promoter and their immediate families

• Employees of agencies associated with this promotion

4. How to Enter

To enter, entrants must:

1. Visit www.heysister.com during the Promotion Period

2. Purchase any Hey Sister! product(s) 

3. Complete the checkout process, including providing:

• Full name

• Valid email address

• Valid phone number

• Delivery address

Entry Allocation:

• Entrants receive one (1) entry for every whole dollar spent on their purchase.

• Example: A $54 purchase = 54 entries

Bonus Entries (Optional):

• Orders of total value $99 or more receive an extra ten (10) bonus entries.

• Follow @heysister.official on Instagram via the post-purchase pop-up to receive ten (10) additional bonus entries

• Follow Hey Sister! https://www.facebook.com/heysister.au on Facebook via the post purchase pop-up to receive (10) additional bonus entries

• Bonus entries are only available once per person, per social platform, regardless of number of purchases

5. Entry Conditions

• Entries are calculated based on the total purchase amount (excluding shipping costs)

• One dollar ($1) = one (1) entry

• Partial dollars are rounded down (e.g., $54.99 = 54 entries)

• Ten (10) bonus entries available per person by following on Instagram after a product has been purchased.

• Bonus entries can only be claimed once per person across all purchases

• Multiple purchases = multiple entries based on dollar value

• All entries must be received during the Promotion Period

• The Promoter reserves the right to verify the validity of entries and entrants

• The Promoter reserves the right to disqualify entries for tampering or non-compliance with these Terms and Conditions

• Incomplete, indecipherable, or illegible entries will be deemed invalid

6. Prize

One (1) prize available:

• Prize: AUD $1,000.00 (one thousand dollars) cash, transferred via electronic bank transfer

• Total prize pool value: AUD $1,000.00

Prize conditions:

• The prize is not transferable or exchangeable

• The prize cannot be redeemed for cash (it is already cash)

• If the prize becomes unavailable for any reason, the Promoter may substitute a prize of equal or greater value

7. Prize Draw

• The draw will take place at 56 Alderbury Street, Floreat WA 6014 on Monday, 21 October 2025 at 2:00 pm AEDT

• The draw will be conducted by random electronic selection

• The first valid entry drawn will win the prize

• The Promoter's decision is final and no correspondence will be entered into

8. Winner Notification

• The winner will be notified by email and phone within two (2) business days of the draw

• The winner's first name and state/territory of residence will be published via email and social media channels by 24 October 2025

• The winner must respond to the notification within seven (7) days of attempted contact

• If the winner cannot be contacted or does not claim the prize within seven (7) days, the prize will be forfeited and a re-draw will take place

9. Unclaimed Prize Draw (if required)

If the prize remains unclaimed after the initial draw:

• A re-draw will be conducted at 56 Alderbury Street, Floreat WA 6014 on 4 November 2025 at 2:00pm AEDT

• The redraw winner will be notified in the same manner as the original draw

• The redraw winner's details will be published on www.heysister.com.au by 8 November 2025

10. Prize Claim & Delivery

• The winner must provide valid identification and bank account details to claim the prize

• The prize will be transferred within fourteen (14) business days of winner verification

• The Promoter takes no responsibility for any tax implications arising from acceptance of the prize

• Winners should seek independent financial advice

11. Privacy

• Personal information collected will be used for the purpose of conducting this promotion and may be disclosed to third parties for prize fulfilment

• By entering, entrants consent to the Promoter using their personal information for marketing purposes, including adding them to the Hey Sister! email and SMS database

• Entrants can opt out of marketing communications at any time

• Personal information will be handled in accordance with the Promoter's Privacy Policy available at www.heysister.com

• For privacy concerns, contact hello@heysister.com

12. Publicity

By entering, entrants consent to:

• The Promoter uses their name, likeness, and state/territory of residence for promotional purposes

• Participation in promotional activities without additional compensation

• Use of their testimonial or feedback (if the winner) in future marketing materials

Entrants may request to remain anonymous at the time of winner notification.

13. Limitation of Liability

To the extent permitted by law:

• The Promoter excludes all warranties

• The Promoter is not liable for any loss, damage, or injury suffered in connection with this promotion or any prize

• The Promoter is not responsible for any technical difficulties or equipment malfunctions

• The Promoter is not liable for late, lost, or misdirected entries

• The Promoter is not responsible for any incorrect or inaccurate information

Nothing in these Terms and Conditions limits, excludes, or modifies the statutory consumer guarantees under the Australian Consumer Law.

14. General

• The Promoter reserves the right to verify the validity of entries and to disqualify any entrant for:

• Tampering with the entry process

• Submitting fraudulent entries

• Non-compliance with these Terms and Conditions

• The Promoter reserves the right to cancel, terminate, or modify this promotion if fraud, technical issues, or circumstances beyond reasonable control corrupt the promotion's integrity

• Any changes will be notified at www.heysister.com/pages/easiest-comp-tcs

• This promotion is a trade promotion and complies with the Australian Consumer Law and relevant state-based trade promotion legislation

• These Terms and Conditions are governed by the laws of Western Australia

• Entrants submit to the non-exclusive jurisdiction of the courts of Western Australia

No permits are required for this promotion as the total prize value is under the relevant thresholds.